Shipping Information

SHIRLYN.CO Shipping Policy

Last Updated: May 21, 2025

Welcome to SHIRLYN.CO! We are committed to delivering your favorite fashion products promptly, securely, and with the highest level of customer satisfaction. This Shipping Policy provides detailed information about our shipping practices, costs, timelines, and your responsibilities as a customer.

1. Shipping Destinations

We currently ship to the following regions:

• United States & U.S. Territories: Including all 50 states, P.O. Boxes, APO/FPO military addresses, American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

• Australia

• Canada

• New Zealand

Please note: At this time, we do not ship to countries outside those listed above. We continuously evaluate expanding our shipping regions and appreciate your interest.

2. Order Processing Time

Upon placing an order, please allow the following processing time before your package ships:

• U.S. & U.S. Territories: 1–3 business days

• International Orders (Australia, Canada, New Zealand): 1–5 business days

Processing time includes order verification, payment confirmation, quality inspection, packaging, and dispatch.

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Shipping Methods and Estimated Delivery Times

Delivery times vary by destination and shipping method. All times indicated below are estimates and start from the date your order ships.

Important: Expedited, express, and overnight shipping options are currently not available for any region.

External factors such as customs clearance, weather conditions, carrier delays, and public holidays may extend delivery times beyond the estimates provided.

4. Shipping Costs and Fees

Shipping fees are calculated based on the total weight of your order and destination. Below are the standard shipping rates:

United States & U.S. Territories

• Free standard shipping applies automatically to all U.S. orders over $62 (pre-tax and post-discount).

• For orders below $62, a flat rate of $6.95 applies.

Australia, Canada, New Zealand

Note: Expedited and overnight shipping options are not currently offered for international orders.

5. Shipping Carriers

We partner with reputable logistics providers to ensure safe and timely delivery:

• U.S. Orders: USPS, UPS, FedEx

• International Orders: YunExpress, DHL, Aramex, or your local postal service depending on destination and parcel size.

Tracking information will be provided once your order ships.

6. Order Tracking

After your order ships, you will receive an email confirmation containing:

• A tracking number

• A direct link to the carrier’s tracking website

Please note: It may take up to 72 hours from the shipment date for tracking updates to appear on carrier systems.

For orders shipped in multiple packages, you will receive separate tracking numbers for each shipment.

7. Special Promotions & Free Gifts (U.S. Only)

• Free Shipping: Available on all qualifying U.S. orders over $62.

• Free Gift: Orders over $180 USD qualify for a complimentary gift, hand-selected by our SHIRLYN.CO team. Gifts are subject to availability and may vary by season or current trends.

These promotions apply exclusively to shipments within the United States and its territories.

8. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs inspections and import duties imposed by your country’s customs authority.

• Customs fees, taxes, and additional import charges are not included in your order total and are the customer’s responsibility.

• We recommend checking your local customs policies before ordering.

SHIRLYN.CO is not liable for any customs delays, fees, or confiscation.

9. Shipping Address Accuracy

To avoid delivery delays or lost packages, please ensure:

• The shipping address entered at checkout is complete and accurate (including street address, apartment/suite number, postal code, and phone number).

• If you notice any mistake after placing your order, contact us immediately at shipping@shirlyn.co.

• Changes cannot be guaranteed once processing has begun.

SHIRLYN.CO is not responsible for shipments sent to incorrect addresses provided by customers.

10. Lost, Stolen, or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

• Check the tracking status online

• Contact SHIRLYN.CO at shipping@shirlyn.co if there is no tracking update for more than 10 business days or if you believe your package is lost or delayed.

We will work with carriers to investigate and provide updates. Please be aware that SHIRLYN.CO is not liable for delays caused by customs, weather, carrier backlogs, or incorrect shipping information.

11. Order Cancellations & Modifications

Because we prioritize fast processing, we cannot guarantee cancellations or changes after purchase.

• Please contact us as soon as possible at shipping@shirlyn.co if you need to modify or cancel your order.

• We will assist if your order has not yet been processed or shipped.

12. Contact Us

For any questions, concerns, or assistance regarding shipping, please contact our customer service team:

• Email: shipping@shirlyn.co

• Support Hours: Monday through Friday, 9 AM – 6 PM (local time)

• Response Time: Within 24–48 business hours

We appreciate your business and are here to ensure your shopping experience is smooth and enjoyable.